We use Cisco phones and we simply disabled call-waiting for those
lines. Don't know if that will help, but whatever soft/hardphone you
are using probably has a way to disable call-waiting.
Tom
On Oct 15, 2005, at 5:38 AM, João Paulo Antunes wrote:
Hi!
We have a big problem in our call center: when an agent does an
outgoing call it can receive calls from the queues. The same
happens if one agent transfer a call for another agent... and the
ringing tone while in a call is puting the agents like crazy...
We have the hints working with lines like this in extensions.conf:
exten => 101,hint,SIP/101
If we set incominglimit to 1 the agent cannot do another call (to
do attended transfers)
We are using Beta1
Can anyone help?
Thanks,
Joao Antunes
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