Given the current state of queues, it does not seem possible to stop ACD calls coming to a busy agent who has made an outgoing call.
Looks like feature request is the right way to go for this. I am going to post this on dev mailing list too before making a feature request in case we have missed something. -- jt On Mon, 2005-10-17 at 15:20, Corey Frang wrote: > So, I'm looking into using PauseQueueMember and unpause queuemember > > How the heck to you get Unpause to run, no matter what, after the call > is over? > > The "g" argument to Dial only works when the >called< party hangs up. > > Using the "h" extension appears to be doing nothing... > > Is there any way we could add a feature to the "pausequeuemember" that > basically says "As long as this channel is open, this member is paused" > so that way when they hang up they are unpaused automatically? > > Julian Lyndon-Smith wrote: > > > Have you tried the "PauseQueueMember" application in the dialplan ? > > > > If the agent makes an outbound call, before the dial() call > > PauseQueuemember - and UnPauseQueuemember when the call is complete. > > The system should not then send any agent calls through, but all other > > calls (direct / internal) should come through. > > > > This is in 1.2b1 and CVS-HEAD. > > > > HTH > > > > Julian. > > > > Tom Rymes wrote: > > > >> I don't know how to make this happen, and I don't even think it is > >> really possible given the current Queue app, but this would be a > >> very nice feature to have. The queue shouldn't pass a call to an > >> agent if they are already on a call from the queue, but an incoming > >> call from another internal extension, or even a DID ought to be able > >> to get through. > >> > >> Consider this a feature request? > >> > >> Tom > >> > >> On Oct 15, 2005, at 10:04 PM, J Thomas wrote: > >> > >>> One of my friends is facing this problems and I could not find any > >>> solution to that. Hence this post. > >>> > >>> In her Asterisk PBX, she has programmed about 10 agents, and > >>> strategy is > >>> rrmemory. Everything works fine. When an agent has received an ACD > >>> call, > >>> another call is not presented to him as long as he is on the ACD call. > >>> > >>> However when an agent has made an outgoing call, he is still presented > >>> another ACD call when his turn comes. This results in unnecessary > >>> delay > >>> in answering that call. > >>> > >>> Taking out call waiting is not an option, as an agent can also get a > >>> direct dialed call, and he should be able to pick up that call even > >>> when > >>> he is on another call. > >>> > >>> Is there a way so that a busy agent (whether busy because of an > >>> incoming > >>> call, or outgoing call) is not presented another ACD call? > >>> > >>> Thanks, > >>> -- jt > >>> > >>> _______________________________________________ > >>> --Bandwidth and Colocation sponsored by Easynews.com -- > >>> > >>> Asterisk-Users mailing list > >>> [email protected] > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> To UNSUBSCRIBE or update options visit: > >>> http://lists.digium.com/mailman/listinfo/asterisk-users > >>> > >> > >> _______________________________________________ > >> --Bandwidth and Colocation sponsored by Easynews.com -- > >> > >> Asterisk-Users mailing list > >> [email protected] > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-users > >> > >> > > > > _______________________________________________ > > --Bandwidth and Colocation sponsored by Easynews.com -- > > > > Asterisk-Users mailing list > > [email protected] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
