Hello,
if you use a mechanism like agents, * will know that there is nobody at
the first level of penalty and route the call to the other level. A
different approach could be to have a queue ring A for say 20 second,
timeout, route the call to a second queue where B and C are. This should
fix yoiur problem.
Bye
l.
On Wed, 19 Oct 2005 11:49:16 +0200, Peter Spikings
<[EMAIL PROTECTED]> wrote:
Hi,
Could I have clarification on the logic in app_queue which treats no
answer as needing a retry? What I want to do is have all calls firstly
always go to phone A, then if there is no answer make it call B or C in
a round robin fashion. The obvious thing to do is put a penalty on B & C
but then if phone A doesn't pick up it just keeps retrying which isn't
what I want as the person with phone A on their desk may be absent for a
couple of minutes. Could I ask why no answer is treated as needing a
retry rather than moving up to the next penalty group?
Thanks,
Peter Spikings.
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