We have been using Teliax (www.teliax.com) for a while now and have 3 accounts with them (one for each of our asterisk servers). They've had their ups and downs but have been working to improve their support and now we are now able to speak with someone during their business hours (8-5PM MST).
There was recently an issue with a high-latency link between our backbone and their backbone providers. We called them about it to find out that they had already escalated the issue with the backbone carrier and the issue was resolved. The long and short of it is that when we have had issues (which are few and far between) they have been quickly resolved. There is no question in my mind that a growing industry and growing companies are going to face customer service issues. It's bad for us now, but I think it's a good sign for the open source VoIP community. I think patience is key. Originally we looked at a number of carriers, based on the following requirements: 1) Be located in the US. 2) Have a customer support phone number and answer the phone. 3) Accept major credit cards and automatically bill my account (no need to "recharge" via pay-pal). 4) Allow for business/corporate usage. 5) Support IAX and g726/g729 codec's 6) Support Set Caller ID 7) Support multiple-inbound DID's We didn't care about call forwarding, voicemail, 3-way calling or any of the other features that must residential carriers tout as features. I wish I had done my research a but more formally, but the answer after about a week of research and test accounts was to use Teliax. Hope that helps. Cullin J. Wible President & CEO Algorim Technologies, LLC 212-535-3238 x102 [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Piotr A. Sygula Sent: Friday, November 04, 2005 6:44 PM To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: RE: [Asterisk-Users] sill looking for a provider That concept is not bad; except when the CEO from the same company as the tech that calls all the time happens to call you from what appears to be the same caller id, and the CEO ends up hearing rap or hard rock... -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Paul Sent: Friday, November 04, 2005 5:32 PM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] sill looking for a provider Jason Brashear wrote: > Is there a provider that has good support and answers the phone? (= > > I need to get lines for my Asterisk server and want to move from > broadvoice.com. > > So far I haven't been able to get anyone on the phone. > > Too funny... > I was able to get them on the phone today but it means waiting on hold a very very long time. Maybe I should look for a provider that uses good quality comedy instead of music on hold? Even better we could add a feature to asterisk where you set your preference. Press 1 for rock, 2 for rap, etc. and the system uses your caller ID to remember that for subsequent calls. The latest acronym is the industry is HOIP. That stands for hold over IP. Rumors are that it will be patented in the US soon. You've been a great audience. Thank you very much. _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
