Hello James,
you could approach this problem in many a way. I'd suggest to make your
support guy log on to the queue using AgentCallBack and enforce
"joinempty=no" in the queue itself. When your agent goes to lunch, he logs
off and people cannot join the support queue anymore, so you move them to
voicemail or play a message.
This way you will also gather quite a number of stats on the support queue
that will be very useful when people will keep complaining that they never
get an answer. :-)
Yours,
l.
On Thu, 10 Nov 2005 16:12:39 +0100, James Armstrong
<[EMAIL PROTECTED]> wrote:
Tried that. The queue has a static agent of SIP/107. When calling the
queue it shows 107 as being BUSY (DND enabled). The caller just stays in
the queue. What I really need is to have the caller stay in queue when
the extension is busy (because that is that queues are all about), but
have the caller leave the queue if DND is enabled in the database for
that extension and there is only one extension as an Agent.
- James
Juan Manuel Coronado Z. wrote:
James Armstrong wrote:
I have a question. Is there any way to have a caller entering a Queue
to go to voicemail if there is only one Agent and that extension has
the phone set to DND? We have one extension that is the primary
service technician and have it set to always be a member / logged in,
so he cannot just logout when he goes to lunch. The phone rings when
he is at lunch and drives people crazy. I tried setting DND on, when a
call comes into the queue it shows his extension as do not disturb and
sets it to BUSY, but the call is still on hold. I would think that if
there is only one agent and that agent is set to DND the call should
proceed as if there were no agents logged in.
- James
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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