Is there a way to have a separate MOH/Media server for playing music
and/or audio prompts/files?
I have an * box where calls come in and sit in a queue until an agent
is available. I noticed that at the end of the day, I end up with a
bunch of "zombie" mpg123 processes for calls that were once on hold
and this seems to be eating up memory.
I thought that I could just have a media server that when a call is
placed on queue in the * box for the agents, it would use minimum
resources from that box and just use the resources of another box.
Is it possible? Is there a more efficient/better approach?
Thanks,
Waldo
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