On Wed, 2005-11-16 at 11:26 +0000, Julian Lyndon-Smith wrote: > Bugger. I had hoped that it was a recent bug .. > > As a matter of interest, how do you know which agents have answered the > call ? I liked having the agent number as part of the monitored filename. > > Julian.
Well, in my case, there are only a very small number of people who work here, so simply listening to the recording is enough to recognise the voice. However, CDR records also supplement this for automated searching. I was concerned back at the beginning, but since I switched to using gsm format for the recordings, I haven't bothered looking into how to avoid recording while the caller is waiting in the queue (size of gsm is approx 1/10 th compared to wav). Regards, Adam _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
