[310]
wrapuptime=30
timeout=15
strategy=ringall
retry=5
queue-youarenext=
queue-thereare=
queue-thankyou=custom/aa_6
queue-callswaiting=
music=Support
monitor-join=yes
monitor-format=gsm
maxlen=0
leavewhenempty=no
joinempty=no
context=aa_6
announce-holdtime=no
announce-frequency=60
On 11/16/05, Julian Lyndon-Smith <[EMAIL PROTECTED]> wrote:
Are you doing agent recording, or recording through the dialplan ?
Julian
Kelvin Williams wrote:
> I have an ongoing problem and do not know where to begin troubleshooting it.
> We run a helpdesk, and call recording is extremely important. But we have
> found that calls are recorded at random. We receive the call via our
> toll-free number over an IAX connection. The call is then either handled by
> a local extension or sent outside through another phone line. As I said, it
> records at random--whether the call is answered both internally or connected
> to another PSTN.The following two calls (taken from the queue log) were
> several minutes in length, however, it shows it being completed immediately.
>
> 1132104643|1132104620.0|310|NONE|ENTERQUEUE||"Roselle IL" <REMOVED>
> 1132104667|1132104620.0|310|Local/[EMAIL PROTECTED],1|CONNECT|24
> 1132104667|1132104620.0|310|Local/[EMAIL PROTECTED]
> ,1|COMPLETECALLER|24|0
> 1132105549|1132105526.6|310|NONE|ENTERQUEUE||"Haufman L." <REMOVED>
> 1132105581|1132105526.6|310|Local/[EMAIL PROTECTED],1|CONNECT|32
> 1132105581|1132105526.6|310|Local/[EMAIL PROTECTED]
> ,1|COMPLETECALLER|32|0
>
> Where can I fix this?
>
> Any help is greatly appreciated.
>
>
>
> ------------------------------------------------------------------------
>
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