Hi
I bought a quadbri card from junghanns around two years ago. Although
there was no documentation (this is a commercial product!!!), Klaus
Peter Junghanns was very kind helping me till it worked more or less.
Nethertheless I have found SEVERAL errors that lead to complete hangups
and core dumps. I was running gdb for KPJ, writing extensive bug reports
and some of those bugs were fixed. Last January I told KPJ that I can
still not use my Simens Gigagaset cordless phones and sent him some bug
reports. He promised me to fix this bug several times but nothing
happened. The problem is that the phone is displaying the word "Störung"
(english probably out of order) within days of using it requiring
modules to be unloaded/loaded and asterisk restarted. I told him well
within the warranty time that if this is not resolved, I have to return
my card for refund. He always told me that I should wait, it will get
fixed shortly. His last email to me was on 24.06.2005:
ja der Bug ist bekannt. Er wird in der Version 0.3.0 behoben sein, die
Sie in den nächsten vier Wochen erwarten können. Diese Version hat die
Layer 1,2 und 3 Zertifizierung (TRB3, TRB3A1) beim Tuev Rheinland
erhalten.
(English: Yes this bug is known. it will be fixed in version 0.3.0 that
will be available within four weeks. This version will have the layer
1,2 and 3 certifications (TRB3, TRB3A1) from TUEV Rheinland)
On 01.10.2005 I sent junghanns.net an email saying that I will return
the card and that I expect a refund. Unfortunately I could not get hold
of KPJ. Jens Uwe Junghanns insisted on handling the case and not letting
me speak to KPJ. He wrote in german:
noch einmal, für den Fall dass Sie es nicht verstanden haben, wir werden
die Karte KEINESFALLS zurücknehmen. Außerdem liegt es ohne weiteres in
meinem Ermessen solchen Entscheidungen selbst zu treffen.
(english: again if you did not understand: we will not take back the
card under no circumstances. it is in my sole responsibility to decide
in such matters.)
I told him that it was agreed with KPJ and that should talk to him and
check emails or have this bug fixed immediately but he wrote again:
da brauche ich nichts zu sprechen. Die Entscheidung liegt bei mir und
lautet keine Rücknahme.
(English: I do not have to speak to him. the decision is mine, no refund)
Therefore my recommendation is not to buy anything from junghanns.net
Reasons:
- releasing crashing and unfinished products
- not including proper documentation
- taking a long period of time fixing bugs, even known ones
- most impudent customer support
- not honoring the law (warranty terms etc)
- not honoring their own word
Frederic
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