> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > BJ Weschke > Sent: Wednesday, November 16, 2005 11:22 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Agent not ready > > On 11/16/05, Matt Riddell <[EMAIL PROTECTED]> wrote: > > BJ Weschke wrote: > > > On 11/16/05, Marcus Deluigi (intern) > <[EMAIL PROTECTED]> wrote: > > > > > >>A stupid question, but is it possible to use the PauseQueueMember > > >>function with AgendLogin? > > >> > > >>Whenever I use AgendLogin, I have a connection and the > agend cannot > > >>dial another extension to pause. > > >>Creating a new line does not help, because the server returns 403 > > >>(forbidden). > > >> > > >>If I use AgendCallbackLogin, I have no log entry about > the logout, > > >>because there is no AgendLogout. > > >>So I don't want to use that function ... > > >> > > >>My dialplan looks like this: > > >>exten => 101,1,Playback(welcome) > > >>exten => 101,2,AgentLogin() > > >>exten => 102,1,PauseQueueMember(|Agent/1001) > > >>exten => 103,1,UnpauseQueueMember() > > >> > > >>I tried various parameters for PauseQueueMember, but the CIL does > > >>not even show an entry on dialing 102, after the connection is > > >>established with the extension 101 > > >> > > >> > > >>>-----Original Message----- > > >>>From: [EMAIL PROTECTED] > > >>>[mailto:[EMAIL PROTECTED] On Behalf Of BJ > > >>>Weschke > > >>>Sent: Wednesday, November 16, 2005 1:38 PM > > >>>To: Asterisk Users Mailing List - Non-Commercial Discussion > > >>>Subject: Re: [Asterisk-Users] Agent not ready > > >>> > > >>> You can pause a queue member using the PauseQueueMember > function. > > >>> > > >>>On 11/16/05, Marcus Deluigi (intern) > <[EMAIL PROTECTED]> wrote: > > >>> > > >>>>Hi! > > >>>> > > >>>>Is it possible for an agent (member of a queue) to set its > > >>> > > >>>status to > > >>> > > >>>>"not ready", e.g. if he has to do some work after a > call? And is > > >>>>it possible to record that time? > > >>>> > > >>>>I mean except of hanging up the phone and logging in to > the queue > > >>>>again ... > > >>>> > > > > > > > > > Using AgentCallBackLogin with just # as the extension to > call back > > > to I believe will log the agent out, so that's your > solution for use > > > with callbacklogin. > > > > > > PQM and UPQM are v1.2 functions so you must make sure > that you are > > > running 1.2 for them to work, but you also must dial 102 > or 103 in > > > your dial plan as a new call. You cannot dial them from a > connected > > > agent connection using AgentLogin and expect them to > work, so look > > > at the solution above for possibly using > AgentCallBackLogin instead > > > of AgentLogin because that's what it sounds like you want to use. > > > > You could maybe assign them to a featuremap in features.conf. > > > > I hadn't thought of that previously, but yes, that's an > excellent option now that it's available. :)
Do you really mean featuremap or do you mean applicationmap? What is the command for the featuremap? 'pausequeuemember' is not a featuremap command, but I don't find any documentation about how to assign some user defined commands, except with applicationmap. I tried to test the applicationmap, but I don't get it working. I assigned DYNAMIC_FEATURES=>automon in [globals] of extensions.conf and tried the testfeature in features.conf, but I can't get it working. _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
