Hi,
In the queue.conf I have set the strategy set to ringall but only the
lowest
agent number ever rings??? A show agents at the CLI shows three
agents logged
in yet only the first agent ever rings. I have my agents in a group,
group 1.
****************
queue.conf
[general]
;Operator Home
[extensions-home]
music=default
strategy=ringall
maxlen=0
context=extensions-home
member => Agent/@1
******************
agents.conf
[agents]
wrapuptime=0
musiconhold => default
updatecdr=yes
;Operator - Home
group=1
agent => 300,300,name1
agent => 301,301,name2
agent => 310,310,name3
agent => 311,311,name4
agent => 312,312,name5
agent => 313,313,name6
agent => 314,314,name7
agent => 499,499,name8
;Operator - Spa
agent => 500,500,name9
agent => 510,510,name10
agent => 511,511,name11
agent => 512,512,name12
;Operator - Rest
group=2
agent => 600,600,name13
****************************
extensions.conf
[general]
#include macros.incl
[incoming-home]
exten => s,1,Goto(extensions-home,100,1)
exten => t,1,Goto(extensions-home,100,1)
exten => i,1,Goto(extensions-home,100,1)
[extensions-home]
include => parkedcalls
;Operator queue, Operator Console, and Receptionist Phone
exten => 100,1,Answer()
exten => 100,2,Queue(extensions-home|trn|||120)
;Office Personnel
exten => _30[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _31[0-4],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _399,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _40[0-1],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _499,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
;Spa Personnel
exten => _500,1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => _51[0-2],1,Macro(stdexten,${EXTEN},SIP/${EXTEN})
exten => 590,1,Dial(ZAP/3,20)
;Voicemail Main
exten => 800,1,Answer
exten => 800,2,VoicemailMain
;Agent Login
exten => 801,1,AgentCallbackLogin(,,@extensions-home)
;Voice Conferencing
exten => _85X,1,Answer
exten => _85X,2,MeetMe(${EXTEN})
;exten => i,1,Voicemail(s300)
;exten => t,1,Voicemail(s300)
exten => fax,1,Dial(ZAP/4,20)
exten => fax,2,Congestion
exten => fax,102,Congestion
[local]
ignorepat => 9
exten => _9NXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _9NXXXXXX,2,Congestion(5)
exten => _9NXXXXXX,102,congestion(5)
exten => 911,1,Dial(${OUTBOUNDTRUNK}/911)
exten => 9911,1,Dial(${OUTBOUNDTRUNK}/911
include => extensions-home
[longdistance]
ignorpat => 9
exten => _91NXXNXXXXXX,1,Dial(${OUTBOUNDTRUNK}/${EXTEN:1})
exten => _91NXXNXXXXXX,2,Congestion(5)
exten => _91NXXNXXXXXX,102,congestion(5)
include => local
[globals]
OUTBOUNDTRUNK=Zap/G1
PSTN1=Zap/1
PSTN2=Zap/2
PHONE1=Zap/3
PHONE2=Zap/4
************************
CLI Output
....
Starting simple switch on 'Zap/1-1'
-- Executing Goto("Zap/1-1", "extensions-home|100|1") in new stack
-- Goto (extensions-home,100,1)
-- Executing Answer("Zap/1-1", "") in new stack
-- Executing Queue("Zap/1-1", "extensions-home|trn|||120") in new
stack
-- outgoing agentcall, to agent '300', on
'Local/[EMAIL PROTECTED]
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,1'
-- Called Agent/@1
-- Executing Macro("Local/[EMAIL PROTECTED]
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
"stdexten|300|SIP/300") in new stack
-- Executing Dial("Local/[EMAIL PROTECTED]
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2",
"SIP/300|20") in new
stack
-- Called 300
-- SIP/300-00ed is ringing
-- Agent/300 is ringing
-- SIP/300-00ed answered Local/[EMAIL PROTECTED]
<javascript:open_compose_win('to=300%40extensions-home-b560&thismailbox=sent-mail');>,2
-- Agent/300 answered Zap/1-1
...
Thanks
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