Steve Totaro wrote:
They claim that there is nothing wrong and that it is my equipment
that
is the problem. I asked them to reset the line last night, so I'll see
what happens today. Also sent a rocket up the backside of my salesrep,
so perhaps that may achieve something ...
If I had a dollar for every time I have heard this I would not be rich
but would certainly have a couple hundred dollars.
Yeah, aint that the truth.
Just get a tech onsite. If they send a useless tech, get another one
out there. In my experience, it is usually the second or third tech
when the telco tech says, "here is the problem" or finds no problem but
all of a sudden things work as they should.
They are doing today - they reset the line last night. Fingers crossed :)
Julian
Thanks,
Steve
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