Hi Trey,
It is done automagically by the system - see the setting named "announce"
in the queue definition.
Hope this helps
l.
On Wed, 30 Nov 2005 20:38:20 +0100, Trey Blancher
<[EMAIL PROTECTED]> wrote:
I want to play a file for an agent that answers a queue call, before
the agent is actually connected with the call. I want something along
the lines of,"Answer as member of team X," or similar, before the
agent is connected with the caller. Is this possible? And how would
I do it?
--
Trey Blancher
Systems Administrator, USA Debt Management LLC
(251)445-0683 ext 8601
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Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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