yes, you're right, i tried to put a ast_cdr_answer when queue makes the ast_cdr_setdstchan, but it didn't work, or maybe, apps like backgound and playback should not issue an ast_cdr_answer, so it is ussued only when the answer is actually answered by someone.
> is you used the queue app, don't you also see a 20 sec event for that ? > > [EMAIL PROTECTED] wrote: > >>hello, >> >>I am working with asterisk and looking for some stats about operators, >>then i've found that there is no real time of the call in asterisk when i >>use an autoattend context. >> >>looking into the cdr.c i can see that applications can call a �set >>destination� or something to update the CDR record so you can know the >>real destination of the call, but i can't found something to make the >>apps(queue,dial, etc.) to update also the real time of the answer for >> that >>call. >>When the exten,s,1, is executed the answer time is setted and it remains >>that way, so if for example, a person dials a PBX, the autoattend starts >>telling him about the menu and the extensions and the person just dial an >>extension, lets say it took him 15 secs, then the Dial app is executed, >>for example it could be a queue app, and the extension start ringing, for >>lets say 5 sec and we have 20 secs so far and no real answer for that >>call, when anotehr person actually answers the call and they talk about >> 20 >>secs, the CDR will tell me that the specific call i'm talking about had >> 40 >>secs with 40 secs billables, when the real thing is that it was 20 secs >>what the real call last, i mean for real when a person actually gives >>attention to the caller. >> >>anyone has opinions? >> >>i think it could be very usefull, cause sometimes you need to know, for >>example, if operators are answering the calls for real or not, or if they >>just let it ring. with actual statistics.. i can't know that. >> >> >>thanks in advance. >>_______________________________________________ >>Asterisk-Users mailing list >>[EMAIL PROTECTED] >>http://lists.digium.com/mailman/listinfo/asterisk-users >> >> >> > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
