Hi,
I don't think it is impossible, though not yet supported by Asterisk
out-of-the-box. You could have a general queue plus a queue per each
agent, and you would route the call to each agent based on the caller*id.
This might end up spoiling the advantage of a queue, meaning that you
might have three agents sitting idle and a fourth with three calls queued.
It would be better to have different agents automatically open a "case
ticket" based on the caller*id, so each agent sees the problem.
Yours
l.
On Fri, 09 Dec 2005 11:40:03 +0100, Hilton Williams <[EMAIL PROTECTED]>
wrote:
Hi
Is there a way to get incoming calls to go to the same agent that
handled them previously, based on the Caller ID? This would be great
for support / helpdesk, since the caller doesn't have to explain the
whole problem to each agent.
Does anyone know?
We're using [EMAIL PROTECTED] 1.5, with Asterisk 1.0.9, but I'd be
interested to know even if it's in a more recent version of Asterisk.
Regards
Hilton Williams
Datatex Dynamics CC
Web site http://www.datatex.co.za/
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