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But a peer whose Softphone is on DND mode is still
considered available, isn't it?
----- Original Message -----
Sent: Friday, December 30, 2005 12:21
PM
Subject: Re: [Asterisk-Users] Queue
features
You can check status of Peer with Asterisk Management Interface
(AMI)
www.voip-info.org/wiki-Asterisk+manager+API
Cheers,
Giovanni
Miano
2005/12/30, Dov Bigio <[EMAIL PROTECTED]>:
Hi,
I am using the Queue application for 5 queues I have in my Call
Center, and will by the end of January, implement it for the rest of the
company (another 10 queues).
One of the main problems I face and my call center managers are worried
about is the fact that when an agent uses the DND button of the Softphone,
call center managers have no way of monitoring this.
Is there a way to track this?
Thank you
Dov
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