On 12/31/05, Zeeshan <[EMAIL PROTECTED]> wrote: > Hi everybody, > > I've made sales, marketing and technical-support queues. Now I also want > to check performance of the agents and queues on regular basis. How can > I check things like # of calls in a certain queue, # of calls answered, > # of calls not answered, average wait time, most wait time, least wait > time, who/when logged in, etc. >
From the Asterisk CLI you can do "show queues" and "show agents". There are also a number of third party tools, free and not-free, to take information from Asterisk and present it in real-time and on a historical basis. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
