I have installed several call centers in the netherlands with the eyebeam softphone (from the counterpath guys)
It is not free, but very stable, and pretty easy to use. It works great with asterisk (specially the presence option, so agents can see whether somebody is actually ready to take a call). In combination with sennheiser headset CC series, I have had no complaints. We also use a tapi to make automated dialing possible, which also works fine. Enjoy, joash -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andrey Loginov Sent: Thursday, January 05, 2006 8:53 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] SIP/IAX softphones for use in callcentre environments Chris Bagnall wrote: > I've been working my way through the softphones listed on voip-info over the > last few weeks and I've not really found anything to fit the bill. Has > anyone had more luck? > > The environment is a small call centre of 5 users. Operators often need to > be able to transfer calls to other operators with different specialties, so > the softphone needs to be easy to use and quick to transfer calls. Operators > also have a full-screen web application open most of the time to assist them > with callers, so if possible, the softphone needs to either run always on > top, or (possibly) have keyboard hotkeys for common functions. > > Most importantly it needs to work with 96dpi fonts (rather than Windows' > default of 72dpi). The TFTs they have are 1280x1024 and operators prefer the > larger font size. Many of the softphones I've tried end up with data > elements appearing in weird places (or not visibile at all) with the larger > font size. > Try to use SJphone. It's free and easy to use. http://sjlabs.com -- Sincerely Yours, Andrey Loginov Insource LLC. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users