I'm running * 1.2.1 on Slackware.
I have several queues configured to record incoming calls once
answered (without joining the in and out files). Yesterday, I showed
my agents how to transfer a call received from a queue to another agent.
What I realized today is that when listening to some of the
recordings, I can hear the agent answer the call, speak to the
customer and then say to hold a moment while she transfered the call
to the assigned agent for that customer.
This is fine, except that the recording stops there. What I think
it's happening is that when a call is transfered, it stops recording
the call.
I don't know if this is a bug or the way it's supposed to work.
Additionally, my agents are using eyeBeam softphone and they are
using the XFER button of the softphone, instead of the '#' key or any
other * related soft key.
Please advise.
Thanks,
Waldo
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