why dont use ChanSpy or Monitor? An AGI or MAGI script would let you monitor all the incoming and/or outgoing calls of anyone, taking the info from a database will make it flexible so you can add more "monitored people", and then download the audio via web, or even email it to who it may concern.
On 1/9/06, Michael Sampson <[EMAIL PROTECTED]> wrote: > Starting and stopping the recording is based off of the message taking > software which knows when I call is going on. They do make recording devices > that go in between the headset and phone, but they take batteries. I can't > really have a recording device running off batteries in a call center. I > think I'm just going to get SIP to FXO adapters and run the recording > control off the FXO port. Michael Sampson > Information Systems Manager > Customer Contact Services > [EMAIL PROTECTED] > 952-936-4000 > > > Ioan Indreias wrote: > A (too) simple sollution to your problem is to take the analog audio from > your IP phone using a module atached between the curly handset cord and > the base unit of the IP phone - like > http://www.quasarelectronics.com/tre156.htm > > So, basically you need to change the old "RJ11 - 1/8 inch recording - > RJ11" system you have used to a new one with "RJ10 - 1/8 inch recording - > RJ10". > Sure, this solution works only if the handeset it is attached through a > RJ10 port to the handset. > > I do not know exactly how your software will deal with this change as > there should be a mechnism to start & stop recording based on the audio > level injected into PC's audio card (mic port). > > Hope it helps. > > Ioan Indreias > Modulo Consulting - http://www.modulo.ro > > > > > > I'm not really trying to monitor anything on the asterisk box at all. I > guess this is more of an SIP phone question. Really all I need is to get > the audio from an SIP phone, both the caller and callie, to a 1/8th inch > stereo jack that I can plug into a mic input. > > Michael Sampson > Information Systems Manager > Customer Contact Services > [EMAIL PROTECTED] > 952-936-4000 > > > > Douglas Garstang wrote: > > > > On Demand-monitoring? If your referring to monitoring specific agents > calls, I'm still trying to work out how to do that. You can either > monitor all calls for a queue, or all calls for all agents, but not all > calls for a specific agent. I tried to use the Monitor() command on it's > own to start recording when an agent receives a call, but that does not > appear to work. > > -----Original Message----- > From: Francesco Peeters (Asterisk) [mailto:[EMAIL PROTECTED] > Sent: Friday, January 06, 2006 7:53 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Cc: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Recording Calls at the phone > > > On Fri, January 6, 2006 15:37, Michael Sampson said: > > > > > I work for a call center and we are looking at using asterisk to have > our operators take calls. Our message taking software records all the > calls on the operators computers. Right now we use these recording > controls from radio shack that plug in between the wall jack and the > phone and plug in via a 1/8 inch stereo connector to the mic input on > the computer. If I buy an IP phone I can't do that. I could get an FXO > adapter and regular phones, but I'm looking to get as little equipment > as possible. Radio shack makes a recording control that plugs in to a > 2.5 mm headset jack, but it takes batteries so thats not going to work > > Does anyone else do something similar? Does anyone have any ideas about > what producs/setup would work for this. > > > > > Asterisk has a built in monitoring system. You can chose to do Always, > Never or On Demand monitoring, depending on your setup and dialplan > > <http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor> > > Good luck! > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > -- "Su nombre es GNU/Linux, no solamente Linux, mas info en http://www.gnu.org"; _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
