Hmm. I'll give this a shot. Thanks - BTW, the agent doesn't know which calls will get surveyed - that kinda wrecks the survey!
-----Original Message----- From: trixter aka Bret McDanel [mailto:[EMAIL PROTECTED] Sent: Thursday, January 12, 2006 2:04 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Bridging app There might be a simplier way. a channel variable that holds the users response, and a gotoif. You should be able to pass 'g' to dial which according to http://www.voip-info.org/wiki-Asterisk+cmd+Dial g: When the called party hangs up, exit to execute more commands in the current context. So the agent just hangs up and the IVR will continue with the caller into your survey if they so selected, if not it just hangs up. That might be the easiest way to do this. You could even have the agent instructed based on that channel var (depending on your CRM integration) to tell the caller that they will be connected to the survey they opted to do so they dont forget and hangup too. On Thu, 2006-01-12 at 13:48 -0600, Schochet, Wes wrote: > Hi All- > > I am trying to create a post call survey application. I would like to: > > 1. ask the caller if they want to take a survey after their call > completes 2. If no, just transfer the call 3. if yes, > 4. bridge up another extension > 5. wait for that extension to hang-up > 6. have the system (not the user) transfer the call to different > extension > that administers an IVR based survey. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
