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Hi all,
I have agents who are members of more than one
queue.
When an agent is busy with queue A, he is not
considered busy by queue B, and receives call (since his EyeBeam Softphone has 6
channels).
Besides that, I use a monitoring tool that connects
through the manager interfaces and run "show queues" and "show agents" to know
agents statuses.
I need Asterisk to consider the agent busy for both
Queues when he is actually answering any queue.
Is there a way to do this?
It could even be a solution that would Pause the
agent on the second queue while he is busy with the first (is there a way to do
this inside the dialplan?).. I wouldn't link to have to do an external
application to listen to events and pause the agents outside
Asterisk...
Thank you
Dov
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