If you have the same people answering on multiple queues...just use the same
queue internally. You can tell the user they are being put in "sales" or
"billing" and they are actually going to the same place. You can mark the
callerid name to something and track it in the queue_log(use the uniqueid to
find the call after it arrives in the queue).
The only reason to use multiple queues is if you want a different set of people
to answer them(or change the priority a set of people will get the call).
For the wrapup time...You could have the Dial() app use the 'g' option to
continue on in the dialplan and just do an articial wait of XX seconds.
--johann
Adrian Carter wrote:
How would one go about incorporating that into the Dialplan ? I saw
those with the release of 1.2, but they seem to be more geared towards
'static' agents or the like... Not so much dynamic agents....
But i guess looking at their description, if one was to pause on all
queues that the Local/XXX was an agent of, you could achieve the
original posters desired out come and mine as well! :)
So is there a 'on hangup from agent call' dial plan trigger or something? :)
Also, slightly different topic, same kinda thing though.. how could one
get a global 'queue position' for the caller-announcements ... i.e....
if 3 queues running with 3 callers, then how could one have a 'global'
queue position.
And for those that say "How would it know which was 'next in queue'
across 3 queues with the same agents logged in"? Easy, same way a local
queue works: By taking the next highest priority/longest held call as
the 'next' call, and then work back using those metrics. Hmm.. that
would work well with a Global "Agent WrapUp Time"....
Hrm.....
BJ Weschke wrote:
On 1/13/06, MorelCom <[EMAIL PROTECTED]> wrote:
Hi,
I want to setup a pause/break between calls coming from a queue to an agent.
If an agent is logged in only in one queue the wrapuptime parameter works. But
what can I do if the same agent is in more then one queue?
I found no parameter to configure a pause after a (incomeing) call and the
next call
(asterisk CVS-HEAD-04 / polycom ip500 sip phones)
With 1.2 and above, you can use PauseQueueMember and UnpauseQueueMember.
--
Bird's The Word Technologies, Inc.
http://www.btwtech.com/
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
--
Adrian Carter
Technical Manager
Leading Edge Internet
Web http://www.lei.net.au http://support.lei.net.au
Direct +61 2 6163 6162 Support 1 300 662 415
E-mail [EMAIL PROTECTED]
------------------------------------------------------------------------
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
