Thanks again for the responses. On 1/17/06, Matt Florell <[EMAIL PROTECTED]> wrote: > Hello, > > It was good to talk to you yesterday :) > > GnuDialer hasn't been focusing as much on the admin features and user > interface. While they do have them, they are not as full-featured as > VICIDIAL is. They have spent more time integrating and optimizing with > the core Asterisk code. GnuDialer is compiled into Asterisk whereas > VICIDIAL runs on top of Asterisk. GnuDialer does support several > AMD(Answering-Machine-Detection) methods with their 3.0 release if you > set them up on the system.
In my opionion I would try to stay away from such an aproach. > I am in agreement with you about AMD, we don't use it because we were > loosing calls on our old predictive dialer because it took 1-3 seconds > longer to connect a customer to an agent, removing AMD takes away this > delay and you do not loose those customers. Also, it takes a great > deal of CPU time to process AMD across a lot of lines, and raising > machine load on purpose is something I try to avoid. I am planning on > testing a couple of AMD methods that could be easily added on to > VICIDIAL for a future release, possibly using app_amd and > AnsweringMachineDetect. Isn't it an FCC/FTC requirement to answer at least %97 of calls to humans within 2 seconds? If so how can one use an AMD that takes 1-3 seconds? > As for Scheduled Callbacks, that's on the roadmap for the next release > and is the next thing I will be working on after the 1.1.9 release > comes out(hopefully the end of this week). Callbacks are not that > simple to engineer and will require a lot of code changes, > interactivity and admin functionality to make happen correctly for all > functions of VICIDIAL to work with it. I am working on a process flow > for it right now and should be able to at least release the process > flow on the project blog in the next few weeks. > > Hope that helps, Of course it does, thank you > > MATT--- > > On 1/17/06, C F <[EMAIL PROTECTED]> wrote: > > Thank you all for the responses. > > Matt, when you say they (gnuDialer) have been focusing on other areas, > > what do you mean by that? > > The reason I'm asking, 2 features that I'm looking for that vicidail > > doesn't support: > > 1. Scheduled call back > > 2. The ability to detect an answering machine. Although I disagree > > with the customer on this one (I personally think that humans are > > better and quicker answering machine detectors than *any* machine). > > The customer wants to be able to inject a sound file to the call if > > it's an answering machine, and put that as the disposition. The reason > > being that for political campaigns such a disposition has the most > > value. I know the easy workaround is to create an exten that will do > > that, and blindxfer the call to that exten. > > > > Thank you again. BTW, I was the one that called you yesterday about > > vicidial. > > > > On 1/17/06, Matt Florell <[EMAIL PROTECTED]> wrote: > > > Hello, > > > > > > I can give you some contacts off-list, and of course you can use my > > > company as a reference as well. I don't have any contacts in France, > > > but I do in Spain and Greece if that is OK. > > > > > > We have a basic French translation of the web clients with no finished > > > images, but we do have fully translated English, Spanish and Greek > > > versions of the client and admin code. It wouldn't take much work to > > > do a basic French admin translation and add the images to the French > > > client code if that is something you will need for this project. > > > > > > MATT--- > > > > > > > > > On 1/17/06, Olivier Krief <[EMAIL PROTECTED]> wrote: > > > > Matt, > > > > > > > > Today, I'm working on a proposal for 150 seats PBX replacement. > > > > Competitors are using Aastra Matra, Alcatel or Cisco IPBX. > > > > > > > > Do you think I could name some of those call centers (those 100 using > > > > vicidial) to prove Asterisk is a safe choice ? > > > > If positive, is there a way I could get in touch with them to testify > > > > their > > > > system is running OK ? > > > > > > > > My prospective customer is a french local authority so a call center in > > > > Europe would be perfect. > > > > > > > > Regards > > > > > > > > ----- Original Message ----- > > > > From: "Matt Florell" <[EMAIL PROTECTED]> > > > > To: "Asterisk Users Mailing List - Non-Commercial Discussion" > > > > <[email protected]> > > > > Sent: Tuesday, January 17, 2006 4:30 AM > > > > Subject: Re: [Asterisk-Users] Call Center and Predictive dialing > > > > > > > > > > > > Hello, > > > > > > > > We have been using vicidial for over 2 years now for our inbound and > > > > outbound call centers. We have four locations with over 200 seats > > > > across them. Recently we released a development version of VICIDIAL > > > > that allows for load balancing across multiple servers. This has > > > > greatly helped our effeciency and allows for a greater degree of > > > > scalability. > > > > > > > > As far as my last count there are close to 100 call centers, from 1 > > > > seat to 350 seats, that currently use VICIDIAL in production. It > > > > certainly is not perfect, but it is becoming more fully featured every > > > > month and being open source greatly helps with the fast development of > > > > the codebase. > > > > > > > > EASE OF USE- well, I think it's easy to use you just have to get used > > > > to how it works just like any piece of software, not necessarily > > > > simple to setup, but we do have a lot of documentation for setting it > > > > up. All interfaces are web-based and work on any semi-modern OS that > > > > supports a recent web browser. > > > > STABILITY- Vicidial will run on Asterisk versions from CVS 2003-11-21 > > > > to 1.0 tree to 1.2 tree to the new development branch. It is basically > > > > as stable as your Asterisk installation is. > > > > FEATURE SET- Not up to the level of $2 million commercial call center > > > > system, but the code and database are open so you can get it to do > > > > almost anything you want it to and we are adding features all the > > > > time. > > > > OPEN SOURCE- That one's easy, it's GPL > > > > > > > > There is another GPL-Asterisk-based dialer project out there too which > > > > has also been making great strides in the last year: GnuDialer. They > > > > have a different approach to the backend of the dialer and tend to > > > > focus on some different elements that VICIDIAL has not spent as much > > > > time on. > > > > > > > > Hope that helps, > > > > > > > > MATT--- > > > > > > > > > > > > On 1/16/06, C F <[EMAIL PROTECTED]> wrote: > > > > > I know this question has been asked a lot before, but please I would > > > > > like to know from personal experience. > > > > > > > > > > I'm looking to use Asterisk in a call center environment, where most > > > > > of the calls will be outbound calls. They will have at start 100 > > > > > agents. > > > > > I have looked at vicidial and looks promising, however I would like to > > > > > hear from users what they use and how they like it compared to other > > > > > products they have tried. > > > > > > > > > > Of interest are: > > > > > * Ease of use > > > > > * Stability > > > > > * Feature set > > > > > * Open Source > > > > > > > > > > Thank You > > > > > _______________________________________________ > > > > > --Bandwidth and Colocation provided by Easynews.com -- > > > > > > > > > > Asterisk-Users mailing list > > > > > To UNSUBSCRIBE or update options visit: > > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > > _______________________________________________ > > > > --Bandwidth and Colocation provided by Easynews.com -- > > > > > > > > Asterisk-Users mailing list > > > > To UNSUBSCRIBE or update options visit: > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > > _______________________________________________ > > > > --Bandwidth and Colocation provided by Easynews.com -- > > > > > > > > Asterisk-Users mailing list > > > > To UNSUBSCRIBE or update options visit: > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > > > _______________________________________________ > > > --Bandwidth and Colocation provided by Easynews.com -- > > > > > > Asterisk-Users mailing list > > > To UNSUBSCRIBE or update options visit: > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > Asterisk-Users mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > Asterisk-Users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
