>On 1/16/06, Bud Bach wrote:
>>
>>
>> I have a group of agents logged in to a queue that is set for ringall. The
>> agents are set to auto logoff if they don't answer in 15 seconds incase they
>> step away without logging out. That works fine, however, if they are on a
>> call and a new call comes in, they are getting logged out too. The phones
>> are ATA's connected via SIP. One thought is that the phones may be allowing
>> a second call so they really don't look busy and that's why they get logged
>> out. Anyway, is there a way to prevent busy agents from getting logged out?
>>
> Yes. Use PauseQueueMember and UnpauseQueueMember before and after the
> call from queue to the agents which will make certain no additional
> calls get sent to the agents that are already on a call.
How do I do this? I currently:
exten => s-OPEN,1,Queue(q)
to queue a call to an agent. How do I get the agent and
queue to pass to PauseQueueMember?
Do I just need to pause them for calls (in/out) that were not queued?
-- Bud
