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Thank you to all who responded to my inquiry below. As explained by a
few people, Polycom has a policy of withholding current firmware
releases from users, thus forcing them to contact "authorized"
resellers for support should they need this code. Similar to another
reported experience, I attempted to contact the reseller from whom I
purchased this telephone, but was unable to penetrate the screening
process because I had not purchased a support contract at additional
cost. So I was sitting with a one day old phone that had become a
paperweight, and the other sources that *-users list correspondents had
kindly referred me to were just not working for me. Perhaps I was
doing something wrong. Having painlessly downloaded and used FW from other manufacturers' web sites in the past, I found this predicament exasperating. I contacted another reseller and agreed to purchase another Polycom model if they agreed to provide me with current firmware. After placing an order, I was given ftp access to a site for obtaining the material. Minutes later, I had restored the phone to working order. The sales rep at the second reseller explained that Polycom has this policy in order to "strengthen the reseller channel" which I thought was rather ironic. Well, he did make a sale, I suppose, but it felt like blackmail to this customer. I'm not terribly impressed by the second reseller, and I'm soured on the first. While I have no objection to paying for any kind of support, it does seem that the deliberate creation of impediments such as this do not enhance the image of Polycom, up and down the distribution channel. But of course, that is their privilege. As I stated, I like the phone, and it compares very favorably to others I'm evaluating. However, if all other things were equal (and they could become so with just some firmware improvements), this nonsense will drive me into the arms of a competing manufacturer in a heartbeat. It's needless grief to put your customers through, and that's just stupid, in my opinion. -----Original Message----- From: Bill Michaelson [mailto:[EMAIL PROTECTED]] Sent: Thursday, January 19, 2006 4:13 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Polycom FW Anyone know how to obtain firmware and starter .cfg files for Polycom phones? Despite registering at the Polycom web site, I can't locate this stuff. |
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