> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:asterisk-users- > [EMAIL PROTECTED] On Behalf Of Moises Silva > Sent: 23 January 2006 15:35 > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [Asterisk-Users] Bug in attended transfer or as expected? > > > The problem is when reception is busy she doesn't always wait for > > someone to answer the call, however hanging up a ringing transfer on > > attended also hangs up the caller. > > If you have enabled "Disconnect Call" feature, then you can hangup > with "*0" for example, that will hangup only the current call, not the > call on hold. >
Just so I understand is this the expected call flow? - Receptionist picks up a call and wants to transfer - Dials "*1" (attended transfer key) - Transfer extension starts ringing - New call comes in so receptionist decides to answer that one - Receptionist dials "*0" to hang up the current call (expecting the person on hold to be connected to the ringing extension) - Original caller either gets answered or continues with the dial plan for that extension (in my case that is forward back to the reception queue after 30seconds) If the receptionist decides to stop waiting for a ringing transfer, to get the caller back she can dial "*2" which I think is good. I still think that this should be much simpler and that hanging up an attended transfer "mid transfer" should change it to being a blind transfer. Cutting off the caller instead is pretty terrible. Thanks for the help Alex Information contained in this e-mail and any attachments are intended for the use of the addressee only, and may contain confidential information of Ubiquity Software Corporation. All unauthorized use, disclosure or distribution is strictly prohibited. If you are not the addressee, please notify the sender immediately and destroy all copies of this email. Unless otherwise expressly agreed in writing signed by an officer of Ubiquity Software Corporation, nothing in this communication shall be deemed to be legally binding. Thank you. _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
