BJ Weschke wrote:
On 1/28/06, Kevin Bockman <[EMAIL PROTECTED]> wrote:
Joe wrote:
Thanks for the reply BJ. Your example makes sense for out-bound traffic, but
what about calls transferred from a queue to an agent?
When an agent receives a call, they will be marked busy anyways as long
as you are using agent members for the queue. (member => Agent/1000)
That's only true for the 1 queue for which the Agent received a call
when using callback mode. If the Agent is a member of another queue
and they are next to receive a call, unless they are paused, they will
receive that call when using Agents in callback mode.
BJ,
I tested using the following:
[testtype1]
strategy = leastrecent
timeout = 20
autofill=yes
member => Agent/11000
member => Agent/11001,2
[testtype2]
strategy = leastrecent
timeout = 25
autofill=yes
member => Agent/11000
member => Agent/11001,2
I login using AgentCallbackLogin with agent 11001. I call into queue
testtype1, I get the call. I keep that call on the line and call into
queue testtype2, the caller sits in the queue. The agent doesn't get
the call until the first call is off of the line.
testtype1 has 0 calls (max unlimited) in 'leastrecent' strategy (0s
holdtime), W:0, C:0, A:0, SL:0.0% within 0s
Members: CLI>
Agent/11000 (Unavailable) has taken no calls yet
Agent/11001 with penalty 2 (Busy) has taken no calls yet
No CallersLI>
testtype2 has 1 calls (max unlimited) in 'leastrecent' strategy (0s
holdtime), W:1, C:0, A:0, SL:0.0% within 0s
Members: CLI>
Agent/11000 (Unavailable) has taken no calls yet
Agent/11001 with penalty 2 (Busy) has taken no calls yet
Callers:
1. IAX2/kevin-1 (wait: 0:48, prio: 0)
I am using 1.2 release branch rev 8632.
Kevin
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
