Hi there. We're going to develop a call centre app for internal use in our office.
The call centre is probably going to be a java-based client installed on a windows machine that our secretary can use. Features should be a way to see incoming calls, answer them, and then transfer the calls to our different users/groups/divisions. If it also could be possible to have a way to see if the user is registered, busy, unavailable or available etc before she makes the transfer would be great. We have some people that are very good at programming. But for them to go on, I need to layout a plan for them on how to communicate with the Asterisk server. They have no experience with Asterisk at all, and I'm not a good programmer. My first thought is calling a PHP-script from asterisk that communicates with the java-client through IP-sockets. But I don't see how this can make the applet able to transfer calls. I'm really stuck. Anyone got suggestions and tips? Any help would be greatly appreciated. Thanks Regards, Arne Morten Johansen _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
