RE: [Asterisk-Users] A unique 'click to call' project - Could use some advice

[Colin Anderson]

You create a context in your dialplan that accepts the DID to call as a variable using the SetVar: syntax in your .call file. You then set up the context to call your agent, and when they pick up, the context takes the variable you set in your .call file as the dialstring argument for a subsequent Dial(). Once the DID picks up, the calls are bridged together. Whatever web scripting language you use writes the .call file, and you use POSTed arguments or querystrings:

 

http://foo.com/call?context=MyContext&Agent=SIP/5555&DID=15555551212

 

You can see this in action at www.landmarkhomes.ca - click on any of the pretty buttons that say "Call us now"

 

However, I have noticed that * 1.2.x will not wait for the caller to pick up before executing the rest of the directives in the context - it keeps executing regardless of the calling party's pickup status. Using * 1.0.x the context will wait for the caller to pick up before placing the call to the callee (i.e. executing the rest of the directives in the context) 

 

.call file (shortened to relevant)

 

Channel:     SIP/XXXX (if you are using SIP phones)

SetVar:    DID=XXXXXXXXXXX

Context: MyContext

 

[MyContext]

exten => s,1,Dial(ZAP/g0/${DID})

 

hth

 

 

-----Original Message-----
From: Aloi, Christopher [mailto:[EMAIL PROTECTED]
Sent: Friday, February 17, 2006 8:07 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] A unique 'click to call' project - Could use some advice

Hello List,

 

I work for an IP communication provider in upstate NY as the engineer assisting our technical support team.

We provide a number of different Telco systems to residential subscribers; and in an effort to more effectively trouble shoot termination problems I came up with the idea of creating a click to call system that will allow our agents to effortlessly place test calls.

 

On a daily basis we place numerous (50-100) 'test' calls to various locations in the US; these 'test' calls are routed using one of three different phone systems:

 

1) The PSTN

2) Broadband phone platform one

3) Broadband phone platform two

 

I have an Asterisk server configured that can terminate out three platforms listed above.

 

Our support agents are behind a Televantage ACD using D-TermSeries E NEC phones. 

Each agent has a DID and are permitted to receive inbound calls on that DID.

 

Here is my goal:

 

Create a web application that will allow the agent to enter the following information into a form:

 

1) The agents DID

2) The platform the agent wishes to terminate a test call through (either 1,2,3 above)

3) The number the agent wishes to terminate to

 

My thought is this form will generate a .call file in /var/spool/asterisk/outgoing that will then ring the agents station, pause, and terminate to the selected DID using the selected platform.  I also thought about interacting directly with the AGI.

 

I can successfully generate the .call files, and ring a station on the Asterisk server - the problem is the agents are not on the Asterisk server.

 

Is there a way to use Asterisk to initiate these test calls?

 

Is it possible to create a forwarding context to handle this?

 

Any thoughts?

 

Thanks for the help!

 

Cheers,

 

-- -- --
 Christopher T. Aloi
 USA Datanet - Technical Support Engineer
 318 South Clinton Street
 Syracuse, NY 13202
 C: (315) 569 4033
 O: (315) 579 7074
 E: [EMAIL PROTECTED]
-- -- --

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