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Pandora
Networks Worksmart eliminates the need for non-compatible and point
telephony, messaging and collaboration solutions. Our all-in-one
communications service includes an integrated PBX, ACD, VoIP, video,
messaging and collaboration services that are now enabling real time
communication from within the Salesforce.com service.
The desktop application integrates hunt groups, presence, soft phone,
private IM, and even secure access to AOL, Yahoo, and MSN IM networks. The
Web Dashboard provides account, user and phone number provisioning,
real-time billing, account management, and end user control.
Subscribers can now login to their Salesforce.com and Worksmart accounts
via single sign providing one source for CRM data AND access to
communication services and records such as call detail records, IM
conversation archives and voicemail. Inbound calls trigger a screen pop or
caller ID that presents the corresponding contact and account information
while outbound calls can be made via click to dial from within a contact or
account record. In addition, IM conversations are automatically archived
and all inbound and outbound calls are time stamped and logged.
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