David Ankers wrote:
Don't you need an
exten => s,1,Answer
The full sequence is:
[ivr] ; Voice Menu
exten => s, 1, wait(2)
exten => s, 2, Answer
exten => s, 3,Goto,MainMenu|s|1
[MainMenu]
exten => s,1,Background(Welcome)
exten => s,2,Queue(callcenter|tT|||600)
extern => s,3,Hangup
I am sorry that I missed this. The call is getting picked up and it goes to the agent in
the queue. That part is fine. The only thing missing is that the messages (like
queue-youarenext, queue-thankyou) are not played upon entering the queue.
raj
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Rajkumar S
Sent: Monday, 20 February 2006 3:34 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] Queue Messages now playing when caller is
insidequeue
Hi,
I am running a 5 seater inbound call center on 1.0.9-BRIstuffed-0.2.0-RC8h
and it's
running well. I am now trying to upgrade it to 1.2.4. So I installed 1.2.4
from source and
copied all config files from original to the new server. But when a caller
lands inside
the queue no queue message is getting played. The gsm files are present in
proper
locations, whcih I am able to play using Playback with this stanza:
exten => 900,1,Playback(queue-youarenext)
exten => 900,2,Playback(queue-thereare)
exten => 900,3,Playback(digits/three)
exten => 900,4,Playback(queue-callswaiting)
exten => 900,5,Playback(vm-ivr)
The queue is invoked by:
exten => s,1,Background(Welcome)
exten => s,2,Queue(callcenter|tT|||300)
extern => s,3,Hangup
When I tried
exten => s,2,Queue(callcenter|tTr|||300)
It was ringing with out music on hold, but again with out any announcement.
Queue.conf is:
[general]
[default]
[callcenter]
music=default
leavewhenempty = yes
monitor-format = wav
strategy=rrmemory
timeout=15
retry=5
servicelevel = 60
wrapuptime=5
eventwhencalled = yes
eventmemberstatusoff = no
maxlen = 0
announce-frequency = 120
announce-holdtime = yes
queue-thankyou = "vm-ivr"
queue-youarenext = "queue-youarenext" ; ("You are now first in line.")
queue-thereare = "queue-thereare" ; ("You are Currently caller no")
queue-callswaiting = "queue-callswaiting" ; ("calls waiting.")
queue-holdtime = "queue-holdtime" ; ("The current est. holdtime is")
queue-minutes = "queue-minutes" ; ("minutes.")
context=vm
member => Agent/1000
member => Agent/1001
member => Agent/1002
member => Agent/1003
member => Agent/1004
member => Agent/1005
The funny part is that it's working perfectly in the old setup. Did I make
some mistake
some where?
I am running on debian stable and asterisk was compiled with simple
make;make install.
raj
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