Does anyone know how to setup a linear type of queue strategy?  By that
I mean that agents will be tried in a particular order and the call will
be routed to them unless they are on the phone or not logged in.

I want a 3rd party app to be able to re-arrange this order on the fly
based on sales and other metrics.  

Anybody setup something similar?  Any pointers or products already out
there open source or not?

Thanks,
Steve Totaro
 
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