Thats what I was afraid of ;) I was hoping someone would have some
magical solution that was easier like an undocumented feature of
voicemail that would let me set the operator extension... Never hurts
to ask.
Don Pobanz wrote:
Paul Tinsley wrote:
Does anyone know of a way to specify what extension is dialed when 0
is pressed in the voicemail system. I have a situation where there
is more than one secretary and they want the 0 to redirect to the
appropriate secretary for the two groups of people.
So an example would be:
555-1234 -> voicemail -> Secretary 1
555-1235 -> voicemail -> Secretary 2
You will need to set up two contexts for your phones. If someone dials
someone who should reach secretary 1 when they 0 out of voicemail,
then send them to context1. For secretary 2, send them to context2.
[desks]
exten => 5551234,1,GoTo(context1,5551234,1)
exten => 5551235,1,GoTo(context2,5551235,1)
[context1]
exten => 5551234,3,Dial(Zap/10,18,t)
exten => 5551234,4,Voicemail,us5551234
exten => 5551234,104,Voicemail,b5551234
exten => o,1,dial(secretary1)
[context2]
exten => 5551235,3,Dial(Zap/11,18,t)
exten => 5551235,4,Voicemail,us5551235
exten => 5551235,104,Voicemail,b5551235
exten => o,1,dial(secretary2)
Don Pobanz
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