On Mon, 2006-02-27 at 15:50 -0600, Rich Adamson wrote: > > Ok, this one has me stumped. This setup was working fine Friday and now > > today it's just stopped working. > > > > Details: > > > > Dell 2850 running Asterisk 1.2.4. Phones are SIP phones (Cisco 7940s). > > Timing is done via a WCTDM card (also tried ztdummy.) All traffic in and > > out of this box to the PSTN is via IAX2. > > > > At some point between Friday and today DTMF stopped working right. > > Specifically, when you call our main # and are at the IVR, only the > > first digit you dial is recognized. For example if I try to dial "81" > > this is all I get for debugging: > > > > Rx-Frame Retry[ No] -- OSeqno: 003 ISeqno: 004 Type: DTMF Subclass: 8 > > Timestamp: 02123ms SCall: 00020 DCall: 00009 [1.2.3.4:4569] > > Tx-Frame Retry[-01] -- OSeqno: 004 ISeqno: 004 Type: IAX Subclass: ACK > > Timestamp: 02123ms SCall: 00009 DCall: 00020 [1.2.3.4:4569] > > > > As soon as the "8" is received the Background app stops playing as you'd > > expect, but it stops recognizing any more digits, and eventually times > > out and errors out with an invalid extension '8'. Even worse, if you try > > to dial anybody's direct extensions (2xx) now you end up in the support > > queue after it times out since the queue is option "2" (yeah I know > > that's a stupid IVR design, but I had to mimic the old PBX I didn't set > > up.) > > > > I've tried this through two different call paths, one through the PSTN > > and one direct from my house asterisk system (SIP/IAX2 end-to-end). It > > behaves the same both ways. > > > > The strange part is, while the "invalid extension" message is being > > played by Playback() all the digits I hit *are* recognized, as they show > > up in the iax2 debug output. It's only in the Background() app that this > > seems to be a problem. > > > > Any suggestions would be greatly appreciated. This has our IVR totally > > busted and I've tried everything I can think of so far. > > It would have been helpfull if you would have posted the few dialplan > entries associated with starting the ivr. The following works fine for > me for incoming iax2 & analog pstn calls:
Here's the IVR. As I said this was working at least through Friday and was in service for quite some time with no changes: exten => s,1,Set(TIMEOUT(digit)=5) exten => s,2,Set(TIMEOUT(response)=20) exten => s,3,Answer exten => s,4,Wait(1) exten => s,5,Background(s24-intro) exten => 0,1,Playback(transfer) exten => 0,2,Set(CALLERID(name)=Operator Line) exten => 0,3,Dial(SIP/221&SIP/222&SIP/223&SIP/224&SIP/225&SIP/227&SIP/230&SIP/231&SIP/233&SIP/240&SIP/241&SIP/242) exten => 0,4,Hangup exten => 1,1,Playback(transfer) exten => 1,2,Set(CALLERID(name)=Sales Queue) exten => 1,3,Queue(sales) exten => 1,4,Hangup exten => 81,1,AgentCallbackLogin(||@outgoing-voice) exten => 81,2,Hangup exten => 83,1,AgentCallbackLogin(||@outgoing-voice) exten => 83,2,Hangup exten => #,1,Directory(s24,extensions) exten => i,1,Playback(pbx-invalid) exten => i,n,Goto(s,5) exten => t,1,Hangup include => extensions include => s24-daytime|8:00-16:59|mon-fri|*|* include => s24-evening|17:00-17:59|mon-fri|*|* include => s24-nighttime|0:00-7:59|mon-fri|*|* include => s24-nighttime|18:00-23:59|mon-fri|*|* include => s24-nighttime|*|sat|*|* include => s24-nighttime|*|sun|*|* (the extensions context, obviously, contains the individual extensions which are 2XX. There is a support queue at option 2 that's routed differently by time of day and it's in the daytime/evening/nighttime contexts.) The problems seems to be in Background(). If I add a WaitExten(10) as s,6 and wait for the entire menu to play through I can dial an extension during the silence. But if I try it during the menu it recognizes the first digit and then times out while ignoring subsequent digits. I just can't understand why it suddenly stopped working. Nothing was changed over the weekend. -- Joshua M Thompson <[EMAIL PROTECTED]> _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
