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Greetings fellow list members,
I have what I think is a
relatively simple question, but it did not appear to be addressed on the
wiki. I am trying to setup a queue so that it plays an estimated holdtime
announcement, but not a queue position announcement. Currently my dialplan
does both, and while I know how to take out the estimated holdtime without
affecting the queue position announcement, I do not see how to do the
oppositte. Does anyone know how to do this?
Here is a sample of one of my queues from
queues.conf:
;;************************************************
;;* Development Test Queue *
;;************************************************
[10001]
announce=beep2 ;* a beep to
alert the agent of the call
servicelevel=30 ;*
target service level (maximum time in queue in seconds)
musiconhold=default ;* sets music for
this queue
strategy=rrmemory ;* sets
method of allocating calls to reps
timeout=20
;* how long do we let phone ring before it is a timeout
retry=5
;* how long to wait before trying all members
again
weight=1
;* weight against other queues sharing
agents
wrapuptime=4
;* how long to wait before freeing up
for another call
maxlen=0
;* maximum people in queue (0 is no limit)
announce-frequency=60 ;* time between
position/estimated hold time announcements
announce-holdtime=yes ;* announce estimated hold
time (yes|no|once)
monitor-format=pcm ;*
record calls in pcm format
monitor-join=yes ;* join
recordings
joinempty=no
;* callers can join an empty queue
leavewhenempty=yes ;*
remove callers from queue if no agents on
I know I can set "announce-holdtime" to "no" and
remove the hold time, but I'm unsure how to keep the hold time but remove the
queue position.
in this section of the wiki:
you can see it says:
; How often to announce queue position and/or estimated holdtime to caller (0=off)
; ;announce-frequency = 90 ; ; Should we include estimated hold time in position announcements? ; Either yes, no, or only once; hold time will not be announced if <1 minute ; ;announce-holdtime = yes|no|once the fact that is says "and/or" leads me to believe
there is a way to only play the hold time without the queue position, but I do
not see any suggestions on how to do this.
Thanks in advance for any advice,
Franklin Webb
Inter Media Marketing
Solutions |
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