Ooooh, that's an excellent idea -- that's how I did my extension matrix
but didn't even think:
X10 Receptionist
X12 Mojo
X13 Charles
...etc...
where:
X = 1 to ring extension directly
X = 2 to send to user's voicemail
X = 3 to send to user's auxiliary phone (wireless/cellphone/softphone)
X = 4 to page user's phone directly (autoanswer)
the problem I ran into with my specific numbering scheme is that it used
three digits and I couldn't use extension X11, 'cause of all the real
X11s like 411, 611, 911, etc. haha!
Moj
Matt Riddell [NZ] wrote:
Cosmin Prund wrote:
As usual, this is most likely a easy question, but here it goes any way:
How can I change the caller id on a transferred call so the called party
knows the call has been transferred from a colleague and it's not coming
directly from our outside lines?
The story goes like this:
1) Client calls. All phones ring.
2) Someone picks up the phone.
3) The phone gets transferred to someone.
4) The person that gets the transferred call sees the original caller id and
doesn't know the call has been transferred. I'd like the person that gets
the transfer to see the caller id with a digit prefix. Ex: Original
caller-id: 0269123456; Caller id if the call has been transferred:
1*0269123456
I know I can use SetCallerId(1*${CALLERIDNUM}) but how do I know I'm doing a
transfer and not calling someone?
You could do transfers for a number starting with 8 or whatever
So instead of transferring to 101 (the user's extension), you could
transfer to 8101. Then:
exten => _8XXX,1,SetCallerId(1*${CALLERIDNUM})
exten => _8XXX,2,Goto(extensions,${EXTEN:1},1)
Please not that the SetCallerID has been deprecated and should be
replaced in versions >1.2 with:
Set(CALLERID(number)=1*${CALLERIDNUM})
--
Mojo <[EMAIL PROTECTED]>
Office Manger, Horan & Company, LLC
(907) 747-6666 x112
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