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Well, with music I manage to get the
periodic-announce to work, but only when the queues had no available members it
will play the periodic announcement within the periodic-announce-frequency. To manipulate this I figured out that you can
set the timeout within queues.conf to: Timeout = 60 Then when you dial this exten you will be
in the queue for 60 sec, you go out from the queue, the announce-messages is
played, and you are back into the queue again, I do not want to exit the queue and
join the queue again, I would like to have a message play while dialing. This
is an irritating problem with Eyebeam which will popup every time when someone
joins the queue, I also have some irritating problem with the Cisco 7940 phone
with SIP software, which also switch lines when a new call comes in (if you
example are dialing out with line 2, you will automatic jump to line 1 when a
new call comes in) And I found out that it is the same with
regular announcement, it will also only play when there are no agents available. I would like to announce messages after 60
sec within the queue, regardless if the agents are available or not and without
having the dialer jumping out of the queues. Does anyone know how to solve
that? Regards Fredrik Jensen From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of CC Jay Try this ... |
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