Well, with music I manage to get the periodic-announce to work, but only when the queues had no available members it will play the periodic announcement within the periodic-announce-frequency.

 

To manipulate this I figured out that you can set the timeout within queues.conf to:

 

Timeout = 60

 

Then when you dial this exten you will be in the queue for 60 sec, you go out from the queue, the announce-messages is played, and you are back into the queue again, I do not want to exit the queue and join the queue again, I would like to have a message play while dialing. This is an irritating problem with Eyebeam which will popup every time when someone joins the queue, I also have some irritating problem with the Cisco 7940 phone with SIP software, which also switch lines when a new call comes in (if you example are dialing out with line 2, you will automatic jump to line 1 when a new call comes in)

 

And I found out that it is the same with regular announcement, it will also only play when there are no agents available.

 

I would like to announce messages after 60 sec within the queue, regardless if the agents are available or not and without having the dialer jumping out of the queues. Does anyone know how to solve that?

 

Regards

Fredrik Jensen

 

 

 

 

 

 

 


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of CC Jay
Sent: 7. mars 2006 10:40
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Periodic-announce in queues

 

Try this ...

extensions.conf -->

; Queue with Music on hold
exten => s,2,Queue(test|mtT|||200)

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