Every minute they are getting the announcement that they are now number
x in queue.
Is it possible to have two announcements, so that every 5 minute they
get the menu,
where they can decide to wait or go into voicemail ?
They should only get that menu after 5 minutes, and 5 minutes is a long
time to wait
without any announcement.
I can call a context, but that can only be driven when the caller
selects an extension ?
Poul
I think what you are after is the context option in queues.conf. You
can define a context with different options, then have your
announcement detail the menu to your users.
That's how I do it anyway. For much the same thing you use it for.
Sean
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