I would also like to know how to do this, it really defeats the whole
purpose of the list if you reply off list.
Please post that to the list.
Miles
Shaun wrote:
Sent you a email....
~Shaun
"Tom Vile" <[EMAIL PROTECTED]> wrote in message
news:[EMAIL PROTECTED]
I have a script that will do this. Contact me off list for information.
On 3/30/06, Shaun <[EMAIL PROTECTED]> wrote:
I am attempting to setup a asterisk server to take place of my current
service with freedomvoice.
With the current system a auto-attendant picks up and they go through all
the normal menu stuff, once they select the department they wish to speak
to
the attendant asks them to say their name. Once they do that the system
attempts to contact a agent and when that agent picks up the
auto-attendant
then tells them they have a call from "plays the response from the user"
and
gives the agent a set of options (1 to connect, 2 put on hold, 3 send to
voice mail, 4 to disconnect caller).
I currently have the queues setup and can get the caller connected to a
agent, it's just the middle part that's missing
What is the best way to achieve this, can anybody point me in the right
direction? Examples are always helpful!
--
~Shaun
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--
Tom Vile
Baldwin Technology Solutions, Inc
Consulting - Web Design - VoIP Telephony
www.baldwintechsolutions.com
Phone: 518-631-2855 x205
Fax: 518-631-2856
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