It was my understanding that when an agent answers a queue call, he will not be hit with another call until he finishes his current call.
Currently, my agents get hit with calls from the queue while they are still on a previous call, so I've resorted to setting their "call-limit" in sip.conf to 1. But, this prevents them from putting one call on hold and making another call (although they could use parking). Maybe I misunderstood, but I'm asking anyway :) Running asterisk 1.2.4 Queue config: [staff] musiconhold = classical context=queue-staff announce = beep strategy = ringall context = queue-staff timeout = 20 retry = 10 wrapuptime = 20 announce-frequency = 120 timeoutrestart = yes eventwhencalled = yes joinempty=strict leavewhenempty=yes reportholdtime=yes _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
