|
Hi,
I have several queues configured at my call center
for different support levels.
Today, something weird happened:
- A client called
queue 1 and was answered by an agent
- The agent transferred the call to an user (not a queue), by
dialing the atxtransfer (1) key defined in features.conf
- The user
transferred the client to another Queue, by using the second channel and the
XFer key of her EyeBeam softphone)
- The client entered
this second queue and was answered correctly by an analyst from this second
queue.
But, when I ran
"show queue secondqueue" or "show agents", even though the analyst is busy, she
appear as available and the call is not registered in queue_log or anywhere
else. She also can receive other calls from this queue, since she is not
considered busy by the Queue application.
Has anybody already
realized this issue? Is this a bug or a misuse?
Thank
you!!! Dov |
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