I set the callerid name to show the employee that will get the call what kind of
call it is. We have multiple options, but actually only use 2 queues(with most
people answering both of them). Eventually it may be expanded so there are more
queues with different people on it...but this way when that comes there will be
little if any chance for people calling in.
--johann
Gareth Blades wrote:
Cant you set the calleridname before putting the call into the queue?
On Thu, 2006-04-06 at 22:57, Shaun wrote:
I was wondering if it was possible to run a macro once the agent/member
picks up, I know I can do this with dial in the extensions.conf but wasn't
sure about the queue. Basically I have a macro that identifies the caller
and need that run.
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