Hey,
We've been working on tracking all inbound calls to certain
call-centre members and have hit a snag, it seems when a queue delivers
a call to an Agent, chan_agent will call Local/whatever but provide no
means of associating the call in the queue with the local call. To that
end i added in an event called AgentAssociate which looks like this:
'DestChan' => 'Local/[EMAIL PROTECTED],1',
'Event' => 'AgentAssociate',
'Privilege' => 'agent,all',
'UniqueID' => '1144425133.1',
'Agent' => '1001'
Is this an appropriate solution to my problems or am i missing out on
something vital? The key thing that this event gives us is the agent +
call IDs plus the originating Local channel, this way it's trivial to
link the two sets of calls together.
Cheers
--
Paul Robins
paul AT wza.us
paul AT gamingmp.com
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