On 4/12/06, Steve Feinstein <[EMAIL PROTECTED]> wrote: > I'd like for our custom soft phone to be able to know what queue, and/or > what DID is calling an Agent's phone before the agent picks up. The > agent is using the AGENTCALLBACKLOGIN. One agent can be in multiple > queues so it would be nice if they could get a pop up window telling > them who's on the line before they pick up and hear the announcement > telling them that. I'd like to lose the announcment all together. > > It seems like that the phone can easily know what extension was dialed > to make it ring, but at best that's the phone client's extension (The > server dialed it via the Local/ interface), and at worst it's 's'. Is > there anyway I can know the DID of the person who called into the Queue? > > I've done ethereal traces and it seems like the DID, that actually > called the agent/phone is no where to be found. > I've tried also to use the URL string in the Queue() application, but > the server doesn't seem to send it. (I've also tried having the client > send a URL, and it seems to get sent, yet the server doesn't seem to > forward it. It seems to just get lost). > > Has anyone gotten the URL in the Queue application to work? And if it > does, it it delivered to the phone before, or after the phone answers? > > Any hacks,tips,tricks,pointers, would be most appreciated. >
http://bugs.digium.com/view.php?id=6843 Here's code to fire off an AGI to do pretty much anything you need to do on the calling channel after a Queue Member has been assigned to it. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
