Technical Support wrote:
That's the nature of consulting - you have to balance demonstrating
competency with solving the problem before being paid. We've had many
similar experiences, and we now require prepayment for 2 hrs service
before we do any work (or even talk to the client for more than a
few minutes). (Despite attempts by potential clients to make the
sales call into a problem solving call). We have undoubtedly lost
potential opportunities, but our "walk away with free advice" effort
has been almost eliminated.
The same goes for proposals. I can't count the number of times our
proposals have become a do-it-yourselfer's guide to setting things up
by themselves. I think it's great if customers want to do it
themselves, but don't waste our time!
I understand of course that it's tough for users too. There are lots
of self proclaimed experts on the list who after hours of billed time
have done nothing for their money (we've cleaned up after lots of
those folks too). These are usually the same people sending out flame
emails about how smart they are and how stupid everyone else is.
MD
Wow, big words from someone who operates so dishonestly as yourself,
Michelle Dupuis.
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