|
Hello, I have the following situation: -
Someone dials in and
enters a queue; -
Agent 1000 answers the
call using a cisco 7912 phone; -
Agent 1000 transfers the
call using # to a external number (e.g. mobile phone); -
The caller is now talking
directly to the mobile phone, agent 1000 is no longer needed; The problem now is that Agent 1000 remains busy until
the transferred call ends. The situation I want to create is that the agent is available
directly after the transfer. Any thoughts how to solve this problem? Regards, Mark |
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