Hi Jim,
The function roundrobin makes with that asterisk directs the calls for the next free agent, but not orderly. I use the same strategy and functions here very well. The difference is that only use the functions of agent loginok and agent loginoff.
I wait to have helped
Good luck
Regads
Josué
2006/4/21, Jim Rice <[EMAIL PROTECTED]>:
I have set up an operator queue for our receptionist.
That way, if she takes a break or is out, by logging out of the queue,
calls to the "Operator" can be handled by other agents.
I have set strategy = roundrobin in queues.conf.
According to "the book" ATFoT, roundrobin always starts with the first
agent in the queue. This is the desired result. I want all calls to
start there, and if she is busy or does not answer, calls should go to
the next agent logged into the queue.
Yet, I am seeing it behave as if it were "rrmemory".
I called the Operator while she was not busy, and it rang the other
agent. I called again, and this time it came to her.
*CLI> show queue operator
operator has 0 calls (max unlimited) in 'roundrobin' strategy (1s
holdtime), W:0, C:1, A:4, SL:0.0% within 0s
Members:
Agent/200 (Not in use) has taken 1 calls (last was 173 secs ago)
Agent/110 (Unavailable) has taken no calls yet
Agent/246 (Not in use) has taken 1 calls (last was 302 secs ago)
Agent/140 (Unavailable) has taken no calls yet
No Callers
Any ideas?
--
Jim Rice
by Design Publishing
11626 N. Tracey Road
Hayden, Idaho 83835
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