Yes there is. QUEUE_MEMBER_LIST(<queuename>)
This should return you a list of comman-separated list of the members in
a queue. After that you would need to format it (if needed) so asterisk
can read it back to you. Of course then you can make some logic
decesions on whether you want to remove the memeber from the queue, etc.
Also you may find this page helpful for things you are looking for
http://www.voip-info.org/wiki/view/Asterisk+functions
Kevin
Dumpolid Exeplish wrote:
Thanks Kevin,
the tip worked like a charm. However, there are newer issues now! Is
there any way of knowing which users are looed in? sometimes, customer
support users forget to login B4 they shutdown their computers (we use
soft phones) and "presistentmembers=yes" is set in queues.conf so the
users are not logged off automatically . I have an extension on which
I dial to get the count of loged in users. Is there a way to find out
which extensions are currently logged in??
Thanks agai
On 4/24/06, *Kevin Smith* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
Hi,
What I would suggest doing, since we have a similar setup (where
our 24
support contracts can enter a pin number to be routed to an on call
tech) is I use the function QUEUEAGENTCOUNT(queue name). Since you
said
that the calls should only be routed after the last support person
logs
out, just do a test to see if there is anyone logged in the queue, if
not, send them to the NOC.
example:
exten => s,1,gotoif,$[${QUEUEAGENTCOUNT(124)} > 0]?YES:NO
exten => s,n(YES),queue(124) ;Since there are more then 0 people
in your
queue
exten => s,n(NO),queue(123) ; If there less then or equal to 0
You also can run other tests and use logic and's and or's to make the
tests more complex.
Hopefully this will help,
Kevin
_______________________________________________
--Bandwidth and Colocation provided by Easynews.com --
Asterisk-Users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
