The wiki page doesn't mention the other fields in the file.
<TIMESTAMP>:<UNIQUEID>:<QUEUE>:<AGENT>:<ACTION>:<ARG1>:<ARG2>:<ARG3>
Depending on the action some of the fields may contain 'NONE' instead. You will
need to use the <AGENT> field to match who the connect and
completeagent/completecaller messages are for.
Keep in mind the <UNIQUEID> field will be the same for a caller as they go
through the queue. So the enterqueue, connect, complete actions will have the same.
--johann
Thermal Wetland wrote:
I am trying to figure out which one of our agents is answering the calls.
According to http://www.voip-info.org/wiki/view/Asterisk+log+queue_log
the only time the queue_log puts the channel (agent) is during logoff &
logon.
There is the connect & completeagent message, but it doesn't show which
channel (agent) answered the phone.
I can't even figure it our cross referencing the CDR records, the CDR
record only has the queue number.
Is there a way around this?
Aloha,
Matt
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